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Case study

AI Chat Support Cuts Response Times by 70% for Global Logistics Company with Data Organization Needs

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Client
Buske Logistics
Service
AI Support
Industry

Project Overview

A logistics company with multiple warehouse locations wanted faster support without scaling headcount. I built an AI chatbot that held all of their custom comapny and product knowledge to answer support questions on their website.

Project Goals

  • Cut response times in half.
  • Improve customer satisfaction.

Challenges & Solutions

- Trained GPT-based agent on helpdesk docs.
- Automated 70% of incoming inquiries.
- Escalation flow for complex cases.

Outcome & Impact

  • Response times reduced 70%.
  • CSAT increased 32%.
  • Support cost savings of $1.4M annually.
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