Project Overview
Nova Patient Care needed a scalable way to convert inbound inquiries into booked visits.
Project Goals
- Automate scheduling.
- Reduce no-shows by 20%.
- Improve patient experience with instant SMS confirmations.
Challenges & Solutions
- Built an AI SMS agent.
- Integrated Calendly + EHR.
- Automated reminders via Twilio.
Outcome & Impact
- 1,200+ patient visits booked.
- No-show rates cut by 27%.
- Staff time freed up.